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Refunds & Replacements Policy
Claims for Damaged, Defective, or Misprinted Items
If you receive a product that is misprinted, damaged, or defective, please submit a claim within 30 days of receiving your order.
For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.
If the issue is confirmed to be an error on our part, we will issue a full refund or send a replacement at no additional cost.
To initiate a claim, contact our Customer Support team with:
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A brief explanation of the issue
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A photograph clearly showing the problem
Once reviewed, we will notify you of the approval or rejection of your request. If approved:
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Replacements will be shipped within 3 business days
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Refunds will be issued to your original payment method within a few business days
Exemptions – When Refunds or Replacements Are Not Issued
We are unable to offer refunds, credits, or replacements in the following situations:
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Wrong Address: If an incorrect or incomplete address is provided, the package will be returned. Reshipment costs are the customer’s responsibility once a correct address is confirmed.
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Unclaimed Shipments: If a shipment is unclaimed and returned, reshipment costs are the customer’s responsibility.
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Buyer’s Remorse: We do not accept returns or refunds for change-of-mind purchases. Any product exchange or return is at your discretion and expense.
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Rejected by Customs: No refunds are issued for shipments returned due to customs rejection. It is your responsibility to understand import regulations and ensure the recipient pays any required customs fees.
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Prepared but Not Yet Shipped: If you cancel an order that has already been prepared by the fulfillment team, we cannot issue a refund or cancel the order.
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Product Discontinuation or Extended Out-of-Stock: We do not offer compensation for marketing costs or business disruptions due to discontinued or long-term unavailable products.
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Uncollected FedEx Deliveries: If an order shipped via FedEx is undeliverable and ultimately abandoned or destroyed due to recipient error (e.g. wrong address, missing phone number, unpaid import duties), no refund or replacement will be issued.
Note: Under the EU 14-day cooling-off period, you must first accept delivery of the goods. Refusing delivery does not constitute a valid cancellation.
Late or Missing Refunds
If you haven’t received a refund:
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Check your Supliful profile (some refunds may be issued as Supliful credits).
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If a cash refund was requested, check with your credit card company or bank — it may take several business days to post.
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Still need help? Contact our Customer Support team for assistance.
